C.L.E.A.N.

travel bugs only

WHAT THE C.L.E.A.N. LABEL STANDS FOR

Clarity on our health & safety policies

Leading the way by setting the standard

Eco friendly and effective disinfecting

Adapt policies to latest WHO advice

No worries when you travel

TRAVEL HAKUNA MATATA*

*without worries

Travel with us for a well-deserved holiday that is relaxing, inspirational

and worry free.

 

The COVID-19 situation has created worries for people all over the world, including for you, our guests. We often find ourselves searching the internet for ‘can COVID-19 be transmitted via …’ or ‘is it safe to go outside and do …’

 

The C.L.E.A.N. partners are here to remove all your travel worries.

 

During your stay, you can rest assured that measures are taken to prevent the impact from COVID-19.
From the way your room is kept, your laundry is done, your cocktails are served, your drivers are transporting you across our beautiful landscapes, … every step of the way we all follow the C.L.E.A.N. policy.

 

The C.L.E.A.N. policy offers clear guidance to Emboo River and other hospitality partners on how to host guests in a way that is even safer than before. The protocol is constantly updated so that it reflects the most current guidance by the World Health Organisation.

The C.L.E.A.N. partners are supported by Grounded , an innovative and impactful company that offers cleaning and disinfecting solutions that are human- and environmentally-friendly. 

 

The C.L.E.A.N. partners are excited to welcome you for a magical holiday

… with travel bugs only!

 
 

CLEANING PRODUCTS BY GROUNDED

Why are cleaning products important?

Our wonderful guests travel to experience our unique ecosystem and therefore we owe it to our guests, communities, animals, waterways, soil and future generations to protect our ecosystem! 

This means that our cleaning products may not negatively affect nature, must be locally made and and must implement a closed loop recycling system.

Who is Grounded?
Enjoy the new clean thanks to Grounded which is natural, Kenyan, effective and a family business!


Natural: Passionate about reducing toxins in our bodies and our environment, Grounded only uses recognisable ingredients. If they can’t pronounce it, they don’t use it. 

Kenyan: Grounded is the only company manufacturing non-toxic cleaning products in Kenya.
On top of 95% of ingredients are Kenyan.
Effective: Grounded products use 3 base ingredients (Grounded-made Soap, Infused Vinegar, and Hydrogen Peroxide) which are boosted with essential oils. When used as a team, these products are as effective as conventional cleaning products.
Family Business: Started out of their home and refined with households and businesses over two years, Grounded is run by two sisters and a team of Kenyan talent.

What are non-toxic cleaning products?

  • Using verified and safe ingredients.

  • No ingredients are harmful to humans and the environment.

  • Ingredients are derived from natural sources, made without toxic chemicals and
    scented with essential oils.

 

FOCUS OF THE C.L.E.A.N POLICY
FRONT OF HOUSE

 

GUEST TRANSPORT

 

  • Vehicles are disinfected before and after every use.
  • Driver wears face mask and driver section to be separated with a transparent barrier.

  • Guests will receive individual masks and hand sanitizers.

  • Guests may wear a face mask but are not obliged to if the driver section is segregated.

  • Before entering the vehicle all passengers wash or disinfect hands with hand sanitizer.

  • C.L.E.A.N. policy available for guests in seat pockets.

  • Closed trash bin available in the driver area and passenger area.

WELCOME TO YOUR DESTINATION

  • Staff and guests to maintain 1.5 metres distance.

  • Hand washing station available upon disembarking from vehicle.

  • Luggage to be carried to guests’ room in a secure manner.

  • Check in procedure will include information on the C.L.E.A.N. policy.

  • All check-in formalities should be completed online to reduce contact and time upon arrival.

GUEST ROOM

 

  • Rooms disinfected after guests check out and before new guests check in.

  • Rooms cleaned and disinfected several times per day, with extra focus on high touch surfaces.

  • Linen to be changed after two nights or upon request from the guest. Closed laundry basket available.

  • Hand sanitizer available outside the room to disinfect hands prior to entering the room.

COMMON AREAS

  • Common areas such as the lounge, restaurant, swimming pool, spa area, are cleaned and disinfected several times per day,

  • Hand sanitizer available outside the room to disinfect hands prior to entering the room.

  • Guests enjoy private dinners. Social distance of 1.5 metres between different travel groups is maintained.

  • Meals are safely served and do not include shared dishes or buffets.

FOCUS OF THE C.L.E.A.N POLICY
HEART OF HOUSE

 

STAFF CONDUCT

  • Hand washing stations available at various locations in the staff area.

  • Staff to maintain 1.5 metres distance among themselves if work allows.

  • Organise safe and socially distanced transport from home to work.

  • Staff uniforms will include masks and gloves. Uniforms continuously sanitized and steam press or heat iron can be used.

  • Staff working in the kitchen, common areas and rooms should wear masks

  • Ensure regular health check-ups for employees.

  • New safety and hygiene training for staff to ensure staff has skills and knowledge to protect themselves and guests.

COMMUNITY ENGAGEMENT

  • When interacting with our community, including when guests visit a Village or when staff go out for shopping, careful measures are to be taken to protect ourselves and our Community.

  • Guests to keep 1.5 metres distance between them and the Community.

  • Staff to keep 1.5 metres distance between them and the Community. Only specific staff members to be allowed to visit the Community in order to limit contact.

CRISIS MANAGEMENT

 

  • Create an open and safe atmosphere where guests and staff feel comfortable to alert management if they show any symptoms of flu or are not feeling well.

  • A Medical Focal Point and Safety Team will be identified among the staff and will receive special training.

  • PPE equipment is available for the Safety Team.

  • If someone shows symptoms of illness, the person will be isolated in another comfortable room with all facilities. The Medical Focal Point will contact a Health Partner such as AMREF and follow their instructions regarding care and, if necessary, evacuation to a hospital.

CLEANING

  • Cleaning products and instructions by Cleaning Partners are applied.

C.L.E.A.N PARTNERS

All C.L.E.A.N. partners implement the C.L.E.A.N. guidelines.

 

When you relax at our hotels, venture out into our stunning landscapes with our transport partners or interact with your travel agent you can be assured that we all look after you.

 

EMBOO RIVER

Lodge

Located in the centre of the Maasai Mara, this luxurious eco lodge is the perfect safari destination. Return to our home page.

GROUNDED

Cleaning partner

Sustainable, effective and eco friendly cleaning products and policies to cover all household and hospitality needs. Click here to read more.

RESCUE

Medical partner

Easy and fast access to ambulances and the best first response companies in Kenya.  Medical advice in multiple languages for guests and C.L.E.A.N. Partners. Click here to read more.

MSAMBWENI BEACH HOUSE

Lodge

A unique hideaway along the white sand beaches Kenya's South Coast. Click here to read more.

WANDER AFRICA

Safari Designer, USA

Curated luxury safaris across Africa and the Indian Ocean Islands. Click here to read more.

VIRGIN WILDERNESS SAFARIS

Safari Designer, Kenya

Safari specialists providing bespoke safaris around Africa. Click here to read more.

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